About the company Ceramic Solutions Rus is one of Russia’s largest manufacturers of ceramic, porcelain and sanitary tiles. The company has been manufacturing products under the Cersanit brand name since 2002. Its product range consists of more than 300 collections. The products are manufactured in three modern technological plants located in the Moscow Region and in the Samara Region. Over 1,600 employees work in automated, green factories. Project goals and objectives Ceramic Solutions Rus was faced with the task of preserving its data and transferring its workflow to a home-grown, secure software after a major CRM developer withdrew from the Russian market. When switching to Bitrix24 CRM the following tasks had to be solved: Standardisation of existing business processes. Increasing the efficiency of the company’s sales force structure. Integrating CRM with end-to-end analytical tools and other technologies, including ERP. Challenge: It was important for the customer to transfer data in the shortest time. Meanwhile, the volume of integration with analytical services and ERP was huge. Deployment and Implementation Personal accountBased on 1C Bitrix: Site Management, a personal account was developed to monitor and track coffee machine performance in real-time. The user interface comes in the form of a table. Each cell contains a coffee machine and its performance level. There you can see all the necessary data: the coffee machine working hours, and how long it has been idling. Reports The system sends daily email reports to those responsible for problematic coffee machines. If necessary, active measures can be taken to eliminate the problems. Integration with external monitoring system After a thorough analysis, it was decided to implement the project using the 1C Bitrix24: Enterprise license for 1,000 employees. The First.Bit team deployed Bitrix24 as a unified CRM across 55 cities in Russia, Kazakhstan, and Belarus. Tasks Completed: Initial setup and configuration of Bitrix24. Company’s organizational structure was established. Users’ roles and access permissions were assigned. Implemented workflows and interactions within Bitrix CRM. Created essential entities, automation bots, and smart processes. Automated the physical asset ordering process with tracking order completion stages. Adapted tools to monitor the movement of regional reps to assess employee KPIs. Project Results Over the course of 7 months, First.Bit, in collaboration with Ceramic Solutions Rus, successfully transitioned most of the company’s business processes from the previous CRM to the Bitrix24 platform. The key outcomes included: Development of a unified platform for employee collaboration and communication, with tailored roles and access levels. Efficient management of numerous transactions of varying complexity, allowing employees to work simultaneously and seamlessly. Creation of an analytical reporting system with real-time access for both managers and supervisors. Automation of the planning and execution of retail outlet visits, including recording the results of each visit. Standardisation of templates and automation of workflows. The availability of real-time analytics has significantly improved the quality of management decisions.
Import submission of foreign CRM system at Ceramic Solutions Rus (Cersanit)
About the company Ceramic Solutions Rus is one of Russia’s largest manufacturers of ceramic, porcelain and sanitary tiles. The company has been manufacturing products under the Cersanit brand name since 2002. Its product range consists of more than 300 collections. The products are manufactured in three modern technological plants located in the Moscow Region and in the Samara Region. Over 1,600 employees work in automated, green factories. Project goals and objectives Ceramic Solutions Rus was faced with the task of preserving its data and transferring its workflow to a home-grown, secure software after a major CRM developer withdrew from the Russian market. When switching to Bitrix24 CRM the following tasks had to be solved: Standardisation of existing business processes. Increasing the efficiency of the company’s sales force structure. Integrating CRM with end-to-end analytical tools and other technologies, including ERP. Challenge: It was important for the customer to transfer data in the shortest time. Meanwhile, the volume of integration with analytical services and ERP was huge. Deployment and Implementation Personal accountBased on 1C Bitrix: Site Management, a personal account was developed to monitor and track coffee machine performance in real-time. The user interface comes in the form of a table. Each cell contains a coffee machine and its performance level. There you can see all the necessary data: the coffee machine working hours, and how long it has been idling. Reports The system sends daily email reports to those responsible for problematic coffee machines. If necessary, active measures can be taken to eliminate the problems. Integration with external monitoring system After a thorough analysis, it was decided to implement the project using the 1C Bitrix24: Enterprise license for 1,000 employees. The First.Bit team deployed Bitrix24 as a unified CRM across 55 cities in Russia, Kazakhstan, and Belarus. Tasks Completed: Initial setup and configuration of Bitrix24. Company’s organizational structure was established. Users’ roles and access permissions were assigned. Implemented workflows and interactions within Bitrix CRM. Created essential entities, automation bots, and smart processes. Automated the physical asset ordering process with tracking order completion stages. Adapted tools to monitor the movement of regional reps to assess employee KPIs. Project Results Over the course of 7 months, First.Bit, in collaboration with Ceramic Solutions Rus, successfully transitioned most of the company’s business processes from the previous CRM to the Bitrix24 platform. The key outcomes included: Development of a unified platform for employee collaboration and communication, with tailored roles and access levels. Efficient management of numerous transactions of varying complexity, allowing employees to work simultaneously and seamlessly. Creation of an analytical reporting system with real-time access for both managers and supervisors. Automation of the planning and execution of retail outlet visits, including recording the results of each visit. Standardisation of templates and automation of workflows. The availability of real-time analytics has significantly improved the quality of management decisions.
Personal account for Julius Meinl
About the company Julius Meinl is the leading coffee company in Austria, Italy, Central and Eastern Europe. It operates in more than 70 countries and serves more than 40,000 customers worldwide every day. Julius Meinl also supplies coffee equipment to major companies throughout Russia. Project goals and objectives Julius Meinl could not get timely information about the functioning or breakdown of coffee machines at the customer’s premises. The First.Bit team was asked to: Create a tool for monitoring and reporting the operability of coffee machines. Implement the functions to systematise the data in the form of reports with the possibility to upload them for further analysis. Deployment and Implementation Personal accountBased on 1C Bitrix: Site Management, a personal account was developed to monitor and track coffee machine performance in real-time. The user interface comes in the form of a table. Each cell contains a coffee machine and its performance level. There you can see all the necessary data: the coffee machine working hours, and how long it has been idling. Reports The system sends daily email reports to those responsible for problematic coffee machines. If necessary, active measures can be taken to eliminate the problems. Integration with external monitoring system The Personal Account has been successfully integrated with the external monitoring system of coffee machine manufacturer Cimbali. All data regarding the operation of the coffee machines is automatically imported into the system and displayed through intuitive reports. These reports are also exportable to Excel for further analysis. Project Results A personal account for the monitoring of the performance of the coffee machines has been created. Features to make data available to report in Julius Mainl’s systems were implemented.
